✦ Luna Orbit — System Administration

Technical Support Engineer - II

at Dytech Group

📍 Oviedo, FL, US Onsite 💰 $58K – $65K USD / year Posted March 27, 2026
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Position Details

Salary $58K – $65K USD / year
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category System Administration

About this role

This role involves supporting Windows Server environments, virtualization, and Microsoft 365, troubleshooting network and server issues, and documenting support activities. The position requires onsite support at client locations in Oviedo, FL.

Key Responsibilities

  • Support Windows Server and virtualization
  • Troubleshoot network and server issues
  • Document service calls
  • Support Microsoft 365
  • Communicate with clients

Technical Overview

The technical environment includes Windows Server, virtualization platforms, Microsoft 365, firewalls, and ITSM tools like ServiceNow. The engineer will troubleshoot server and network issues and support client infrastructure.

Ideal Candidate

The ideal candidate is a mid-level system administrator with at least 2 years of experience supporting Windows Server environments, virtualization, and Microsoft 365. They should have certifications like A+, Network+, or MCP and experience with ITSM tools like ServiceNow.

Must-Have Skills

Setup and support of Windows ServerTroubleshooting Windows Server and Networking issuesCustomer communication skillsExperience with virtualizationExperience with Microsoft 365Documentation of service calls

Nice-to-Have Skills

Certifications (A+Network+MCP)Experience with ITSM / ServiceNow

Tools & Platforms

Windows ServerMicrosoft 365FirewallNetwork troubleshootingITSM / ServiceNow

Required Skills

Windows ServerVirtualizationMicrosoft 365FirewallNetwork troubleshootingITSMServiceNowTicket documentation

Hard Skills

Windows ServerVirtualizationMicrosoft 365FirewallNetwork troubleshootingClient contactITSMServiceNowTicket documentation

Soft Skills

communicationcustomer serviceproblem-solvingdocumentationorganization

Certifications

Required

A+Network+MCP

Preferred

A+Network+MCP

Industry & Role

Industry Information Technology
Job Function System support and infrastructure management
Role Subtype Systems Administrator
Tech Domains Windows Server, Microsoft 365, Firewall, ITSM / ServiceNow

Keywords for Your Resume

Windows ServerVirtualizationMicrosoft 365FirewallNetwork troubleshootingITSMServiceNowTicket documentationA+Network+MCPclient contactsupportsystem supportIT supporttroubleshootingcustomer serviceorganizationTicketing

Deal Breakers

Lack of experience with Windows Server or virtualization, No certifications (A+, Network+, MCP), Inability to support Microsoft 365, Poor communication skills

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