Position Details
About this role
This role provides enterprise-level technical support to healthcare clients, troubleshooting hardware, software, and network issues remotely. The engineer will support applications like Citrix, Microsoft 365, and ensure compliance with HITRUST standards.
Key Responsibilities
- Provide remote technical support
- Troubleshoot hardware and software issues
- Configure operating systems
- Support Citrix and Microsoft 365
- Ensure compliance with HITRUST
Technical Overview
The position involves troubleshooting desktop hardware/software, configuring operating systems, and supporting enterprise tools such as Citrix, Microsoft 365, and Azure Active Directory, with a focus on healthcare security standards.
Ideal Candidate
The ideal candidate is a mid-level IT support engineer with 4+ years of experience providing enterprise-level technical support, especially in healthcare IT environments. They should be skilled in troubleshooting hardware, software, and network issues, with familiarity in security compliance standards like HITRUST.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in enterprise IT support, Inability to work remotely, No experience with healthcare IT or HITRUST
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