✦ Luna Orbit — IT Support & Helpdesk

Technical Support Engineer - IT Operations Tier2

at McKesson

📍 2 Locations Hybrid 💰 $36 – $61 USD / year Posted March 13, 2026
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Position Details

Salary $36 – $61 USD / year
Type Full-Time
Experience mid
Exp. Years 4+ years
Education BS Degree in one of the following subject areas: Computer Science
Category IT Support & Helpdesk

About this role

This role provides technical support for healthcare data systems, focusing on data import/export, troubleshooting, and compliance with 340B regulations.

Key Responsibilities

  • Assist installers with go-live issues
  • Resolve data problems
  • Analyze data solutions
  • Run ad-hoc reports
  • Manage data import/export errors

Technical Overview

Involves data manipulation, SQL queries, report generation, and customer support within healthcare IT systems.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 4 years of experience in data analysis, troubleshooting, and healthcare data systems, particularly related to 340B compliance. They should possess strong problem-solving skills and the ability to handle customer escalations effectively.

Must-Have Skills

BS Degree in Computer Science or related field4+ years relevant experienceData import/exportSQLData analysis

Nice-to-Have Skills

Healthcare industry knowledgeRegulatory compliance experienceCustomer escalation management

Tools & Platforms

ExcelData import/export tools

Required Skills

Data import/exportData analysisSQLData troubleshootingCustomer escalation

Hard Skills

Data import/exportData analysisSQLData troubleshootingData manipulationBusiness requirements analysisAd-hoc reporting

Soft Skills

Problem-solvingDiscretionFlexibilityCustomer serviceCommunication

Industry & Role

Industry Healthcare IT
Job Function Provide technical support and data management for healthcare systems

Keywords for Your Resume

Data importData exportSQLData analysisCustomer escalationHealthcare340BData troubleshootingAd-hoc reportsData manipulationData import/export specsData error logsCustomer issuesTechnical guidanceHealthcare complianceData import/export

Deal Breakers

Lack of relevant experience in healthcare data systems, No data analysis or SQL skills, No BS degree in Computer Science or related field

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