✦ Luna Orbit — IT Support & Helpdesk

Technical Support Engineer L1

at DDN

📍 Remote, US Remote 💰 $32 – $41 USD / year Posted March 12, 2026
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Position Details

Salary $32 – $41 USD / year
Type Not Specified
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides post-sales technical support for storage hardware and software, focusing on remote troubleshooting and customer assistance.

Key Responsibilities

  • Providing support for storage hardware
  • Remote monitoring
  • Managing support tickets
  • Troubleshooting issues
  • Supporting customers via remote access

Technical Overview

The environment involves storage hardware, remote monitoring tools, ticketing systems, and remote access software, supporting AI and high-performance data storage solutions.

Ideal Candidate

The ideal candidate is an entry-level technical support engineer with strong communication skills and basic knowledge of storage systems and remote support tools. They are customer-focused and capable of troubleshooting hardware and software issues remotely.

Must-Have Skills

Knowledge of storage hardware and softwareStrong communication skillsAbility to support remotely via phoneemailremote access

Nice-to-Have Skills

Experience with enterprise serversExperience with monitoring toolsExperience in technical support for AI/data storage

Tools & Platforms

Storage hardwareRemote monitoring toolsTicketing systemsRemote access software

Required Skills

StorageOperating SystemNetworkingEnterprise ServersTroubleshootingRemote MonitoringCustomer SupportKnowledge Base ArticlesTicket ManagementRemote AccessEmail Support

Hard Skills

StorageOperating SystemNetworkingEnterprise ServersTroubleshootingRemote MonitoringCustomer SupportKnowledge Base ArticlesTicket ManagementRemote AccessEmail Support

Soft Skills

CommunicationCustomer ServiceProblem-solvingTeamworkTime Management

Industry & Role

Industry IT & Data Storage
Job Function Deliver remote technical support for storage systems and customer issues

Keywords for Your Resume

Technical Support EngineerSupport DeskStorage hardwareRemote monitoringTicket managementRemote accessCustomer supportTroubleshootingKnowledge base articlesEmail support

Deal Breakers

Lack of experience with storage hardware or remote support, Poor communication skills, Inability to work remotely

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