Position Details

Type Temp-to-Hire

Experience entry

Exp. Years 2+ years

Education Associate's degree or equivalent experience

Category IT Support & Helpdesk

About this role

This role provides first-level technical support for imaging products, troubleshooting hardware and software issues, and assisting customers remotely to ensure smooth operation of scanners and related software.

Key Responsibilities

Provide technical support
Troubleshoot hardware/software
Guide customers on scanner use
Document cases
Escalate complex issues

Technical Overview

Support involves troubleshooting imaging hardware, drivers, and software, with a focus on TWAIN and ISIS drivers, providing customer support via phone, chat, and email.

Ideal Candidate

The ideal candidate is an entry-level technical support engineer with at least 2 years of experience in troubleshooting hardware and software issues, familiar with imaging software and drivers, and capable of providing excellent customer service remotely.

Must-Have Skills

2+ years of technical support experienceStrong communication skillsFamiliarity with scanners and imaging softwareHardware and software troubleshooting

Nice-to-Have Skills

Familiarity with TWAIN/ISIS driversMechanical or electro-mechanical aptitudeBilingual in Spanish or French

Tools & Platforms

Support Ticketing SystemsDiagnostic ToolsImaging SoftwareTWAIN DriversISIS Drivers

Required Skills

Technical SupportHardware TroubleshootingSoftware TroubleshootingImaging SoftwareTWAIN DriversISIS DriversCustomer Service

Hard Skills

Technical SupportHardware TroubleshootingSoftware TroubleshootingCustomer ServiceImaging SoftwareTWAIN DriversISIS DriversDiagnostic Tools

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingCustomer FocusTeamwork

Industry & Role

Industry Imaging/Technology

Job Function Technical support for imaging hardware and software

Role Subtype Help Desk L1

Tech Domains Support Ticketing Systems, Imaging Software, Hardware Troubleshooting, Software Troubleshooting

Keywords for Your Resume

Technical SupportHelp DeskHardware TroubleshootingSoftware TroubleshootingImaging SoftwareTWAIN DriversISIS DriversCustomer ServiceRemote SupportSupport Ticketingtechnical supporthelp deskhardware troubleshootingsoftware troubleshootingimaging softwaretwain driversisis driverscustomer serviceremote supportsupport ticketing

Deal Breakers

Less than 2 years of support experience, No familiarity with imaging software, Lack of troubleshooting skills

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Technical Support Engineer (Temp to hire)

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