Position Details
About this role
This role involves providing technical support and troubleshooting for customers using Gong’s platform, ensuring high-quality resolution and customer satisfaction.
Key Responsibilities
- Customer inquiries troubleshooting
- Diagnose and resolve technical issues
- Collaborate with engineering and product teams
- Maintain customer-first approach
- Escalate critical issues
Technical Overview
Supports Gong’s SaaS platform, APIs, integrations, and customer support tools, requiring strong troubleshooting and communication skills.
Ideal Candidate
The ideal candidate is a mid-level technical support engineer with strong troubleshooting skills, experience with APIs, and customer support tools like Zendesk. They should excel in problem-solving, communication, and cross-functional collaboration to enhance customer experience.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No customer support background, Inability to work onsite in San Francisco
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