Position Details
About this role
This role involves deep technical investigation and resolution of complex support issues escalated by customers, working closely with R&D and product teams.
Key Responsibilities
- Troubleshoot escalated issues
- Perform root cause analysis
- Collaborate with R&D
- Develop support tools
- Improve resolution processes
Technical Overview
Supports advanced SaaS systems, performs root cause analysis, troubleshooting, and collaborates with R&D to improve product reliability and support tools.
Ideal Candidate
The ideal candidate is an experienced support engineer with 6+ years in troubleshooting and root cause analysis, capable of handling complex technical issues, reading code, and collaborating across teams to improve support processes.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 6 years of support experience, Inability to read code or script, No experience with incident management
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile