Position Details

Type Not Specified

Experience lead

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This role involves leading a support team to deliver exceptional technical support for Cursor users, focusing on automating workflows, troubleshooting complex issues, and improving support processes at scale.

Key Responsibilities

Lead support team
Troubleshoot complex issues
Automate support workflows
Partner with engineering
Improve support metrics

Technical Overview

Environment includes IDEs, LLMs, AI-powered developer tools, and support automation platforms. The focus is on support automation, troubleshooting, and team leadership.

Ideal Candidate

The ideal candidate is a support engineering leader with proven experience in technical support, troubleshooting, and AI-powered developer tools. They excel at mentoring teams, automating support workflows, and delivering exceptional user experiences.

Must-Have Skills

Experience as a Technical Support EngineerLeadership in support teamsTroubleshooting complex technical issuesKnowledge of developer toolsExperience with LLMs and AI tools

Nice-to-Have Skills

Support automationSupport process optimizationCustomer engagementSupport metrics

Tools & Platforms

IDEsLLMsAI-powered developer toolsSupport automation tools

Required Skills

Technical SupportCustomer SupportTroubleshootingDeveloper toolsLLMsAI-powered toolsSupport automationSupport workflows

Hard Skills

Technical SupportCustomer SupportTroubleshootingDeveloper toolsLLMsAI-powered toolsSupport automationSupport workflows

Soft Skills

LeadershipMentoringCommunicationProblem-solvingProactivityTeam coaching

Industry & Role

Industry SaaS, Developer Tools, AI

Job Function Lead technical support operations and automation for Cursor users

Keywords for Your Resume

Technical SupportCustomer SupportTroubleshootingDeveloper toolsLLMsAI-powered toolsSupport automationSupport workflowsLeadershipMentoringCommunicationProblem-solving

Deal Breakers

Lack of support engineering leadership experience, No background in developer tools or AI, Inability to troubleshoot complex issues, No experience with support automation, Poor communication skills

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Technical Support Engineering Manager

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