Position Details
About this role
This role involves providing technical support for a digital asset platform integrated into Telegram, handling daily checks, system alerts, and support requests related to blockchain and fintech systems.
Key Responsibilities
- Perform daily system checks
- React to alerts
- Assist support teams
- Investigate payment issues
- Analyze logs
Technical Overview
The technical environment includes SQL databases, microservices, blockchain technology, and web applications, with a focus on incident management and troubleshooting.
Ideal Candidate
The ideal candidate is a mid-level IT support engineer with at least 2 years of experience in fintech or blockchain-related support roles. They should be proficient in SQL, command line, and troubleshooting web applications, with strong communication skills and the ability to handle incident resolution efficiently.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 2 years of support experience, No experience with SQL or web applications, Lack of blockchain knowledge, Inability to work remotely
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