Position Details
About this role
This role involves supporting Twilio's Programmable Messaging product by troubleshooting issues, assisting customers, and collaborating with engineering teams to improve service quality.
Key Responsibilities
- Troubleshoot messaging issues
- Assist customers with API integration
- Collaborate with engineering teams
- File bugs and document issues
- Provide excellent customer service
Technical Overview
Supports Twilio’s messaging APIs, uses tools like Jira and Slack, and requires strong communication and problem-solving skills.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with experience in customer service, troubleshooting messaging APIs, and proficiency with tools like Jira and Slack. They possess strong communication skills and can handle technical issues efficiently.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No customer support background, Inability to communicate technical issues clearly
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