✦ Luna Orbit — Customer Success & Support

Technical Support Operator - Remote

at KnownHost

📍 Remote, US Remote 💰 $14 – $20 USD / year Posted March 27, 2026
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Position Details

Salary $14 – $20 USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves providing technical support for web hosting platforms, troubleshooting server and email issues, and ensuring customer satisfaction in a remote setting.

Key Responsibilities

  • Troubleshoot web hosting issues
  • Support cPanel, Plesk, DirectAdmin
  • Manage email and DNS problems
  • Assist customers remotely
  • Maintain high support standards

Technical Overview

The technical environment includes Linux servers, web hosting control panels (cPanel, Plesk, DirectAdmin), email protocols, and MySQL, with a focus on resolving technical issues efficiently.

Ideal Candidate

The ideal candidate is a technically skilled support technician with strong Linux and web hosting troubleshooting experience, capable of managing multiple support tickets efficiently in a remote environment.

Must-Have Skills

Linux shell (bash)cPanelPleskDirectAdminemail (POP3/IMAP/SMTP)

Nice-to-Have Skills

PHPPythonPerlRuby on RailsMySQL commands

Tools & Platforms

cPanelPleskDirectAdminMySQL

Required Skills

LinuxbashApachePHPMySQLemail protocols (POP3IMAPSMTP)DNScPanelPleskDirectAdmintroubleshootingsupport technician

Hard Skills

LinuxbashApachePHPMySQLemail protocols (POP3IMAPSMTP)DNScPanelPleskDirectAdminweb hosting applications

Soft Skills

customer focusproblem-solvingmulti-taskingcommunicationefficiencyteamwork

Industry & Role

Industry Web Hosting
Job Function Provide technical support for web hosting and email systems in a remote environment
Role Subtype Help Desk L1
Tech Domains Linux, Apache, MySQL, cPanel, Plesk, DirectAdmin

Keywords for Your Resume

web hosting supportLinuxbashApachePHPMySQLemail protocolsPOP3IMAPSMTPDNScPanelPleskDirectAdmintroubleshootingcustomer supportmulti-taskingLinux shellweb hosting applicationssupport technician

Deal Breakers

Lack of Linux shell experience, Inability to work remotely, No experience with cPanel, Plesk, or DirectAdmin

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