Position Details

Salary $17 – $20 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

The Technical Support Rep provides first-line product and application support for instrument users, resolving technical inquiries and maintaining CRM data. This role collaborates with Marketing, Sales, Quality, and Operations to deliver high-quality support and identify opportunities for product improvement.

Key Responsibilities

Provide professional, timely responses to technical support requests; Troubleshoot instrument-related issues; Conduct post-sale product training sessions; Document customer inquiries and feedback; Maintain CRM data accuracy

Technical Overview

Focus on troubleshooting instrument-related issues (mechanical, electronic, software, data, chemistry) and delivering post-sale support, training, and documentation. Maintains up-to-date product knowledge and CRM records; generates quotes and manages returns.

Ideal Candidate

The ideal candidate is a customer-focused IT support professional with hands-on instrument troubleshooting experience and strong CRM data management skills. They excel at handling first-line inquiries and can generate quotes and process returns while maintaining CRM data integrity.

Must-Have Skills

Strong customer service orientationAbility to troubleshoot instrument-related issues

Nice-to-Have Skills

Experience creating user-facing materialsCRM data quality initiatives

Tools & Platforms

CRM systemsCRM dashboards

Required Skills

CRM systemsCustomer Relationship Managementinstrument troubleshootingproduct documentationwarranty issuesquotes generationreturns processingCRM dashboardsdata reportingtrainingend user supportfirst point of contactcustomer serviceon-siteSarasotaFL

Hard Skills

CRM systemsCustomer Relationship ManagementTroubleshootingInstrument-related issuesProduct documentationWarranty issues handlingQuotes generationReturns processingCRM dashboardsData reporting

Soft Skills

CommunicationCustomer serviceTeam collaborationProblem-solvingAttention to detailTime management

Industry & Role

Industry Consulting

Job Function Provide technical product and application support while managing CRM data and post-sale service activities

Role Subtype End User Support

Keywords for Your Resume

Technical Support RepTechnical Support RepresentativeIT SupportHelp DeskInstrument troubleshootingCRM systemsCustomer Relationship ManagementTroubleshootingProduct documentationWarranty issuesQuotesReturns processingCRM dashboardsData reportingCRMEnd user supportFirst point of contactCustomer inquiriesTraining sessionsinstrument registrationstechnical support repcrm systemscustomer relationship managementinstrument troubleshootingcrm dashboardswarranty issuesquotesreturns processingproduct documentationtraining

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