✦ Luna Orbit — IT Support & Helpdesk

Technical Support Representative

at Journey2

📍 Remote, US Remote Posted March 04, 2026
Type Not Specified
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

This role involves providing technical support and ongoing implementation assistance for Electronic Health Records software within healthcare organizations.

  • Support EHR systems
  • Troubleshoot issues
  • Develop training programs
  • Coordinate with clinical staff
  • Create reports

Supports EHR systems, troubleshoots issues, develops training, and communicates with clinical and IT staff.

The ideal candidate is a mid-level IT support specialist with at least 2 years of experience supporting Electronic Health Records systems. They possess strong communication skills, troubleshooting expertise, and experience in healthcare IT environments.

Technical supportEHR
Electronic Health Records softwareClient communicationTraining development
EHR softwareCustomer support tools
EHRElectronic Health RecordsTechnical SupportIssue ResolutionCustomer SupportTraining DevelopmentCommunication Skills
Electronic Health RecordsEHRCustomer SupportIssue ResolutionTraining DevelopmentCommunication Skills
CommunicationProblem-solvingCoordinationCustomer ServiceTeamwork
Industry Healthcare IT
Job Function Provide technical support and training for EHR software in healthcare settings
EHRElectronic Health RecordsTechnical SupportIssue ResolutionCustomer SupportTraining DevelopmentCommunication SkillsHealthcare ITSupport SpecialistElectronic TemplatesClient CommunicationSystem ImplementationReport CreationTroubleshootingEscalation

Lack of healthcare IT or EHR experience, No technical support background, Inability to communicate effectively with clinical staff

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