✦ Luna Orbit — IT Support & Helpdesk

Technical Support Representative

at Kidde Global Solutions

📍 Bradenton, FL, US Onsite 💰 $71K – $83K USD / year Posted March 12, 2026
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Position Details

Salary $71K – $83K USD / year
Type Full-Time
Experience entry
Exp. Years 4+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support for fire and life safety products, troubleshooting issues, and assisting customers and field staff with product-related problems.

Key Responsibilities

  • Provide technical support
  • Troubleshoot product issues
  • Assist with installation
  • Document problems
  • Support customer inquiries

Technical Overview

The position requires expertise in fire alarm systems, detection products, technical troubleshooting, and customer support, with on-site presence in Bradenton, FL.

Ideal Candidate

The ideal candidate is an experienced technical support representative with at least 4 years in fire and life safety products, strong troubleshooting skills, and excellent customer service abilities, ready to work on-site in Bradenton, FL.

Must-Have Skills

Technical SupportTroubleshootingCustomer ServiceProduct SupportDocumentation

Nice-to-Have Skills

Fire Alarm SystemsDetection ProductsInstallation ExperienceCustomer Relations Management

Tools & Platforms

Customer Relations Management

Required Skills

Technical SupportTroubleshootingFire AlarmDetection ProductsCustomer ServiceProduct SupportInstallationApplication ErrorsCustomer Relations Management

Hard Skills

Technical SupportTroubleshootingFire AlarmDetection ProductsCustomer ServiceProduct SupportInstallationApplication ErrorsTechnical DocumentationCustomer Relations Management

Soft Skills

CommunicationProblem-solvingCustomer ServiceTeamworkAttention to Detail

Industry & Role

Industry Fire & Life Safety
Job Function Technical support and troubleshooting for fire and life safety products

Keywords for Your Resume

Technical SupportTroubleshootingFire AlarmDetection ProductsCustomer ServiceProduct SupportInstallationApplication ErrorsCustomer Relations ManagementDocumentation

Deal Breakers

Lack of experience with fire alarm systems, No technical support background, Unwillingness to work on-site

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