Must-Have Skills
2+ years of customer service or technical support experienceBachelor’s degree in a science or engineering-related fieldStrong problem-solvingcommunicationand organizational skillsExperience with CRM systems and Microsoft OfficeAbility to interpret technical documentation
Nice-to-Have Skills
Spanish or other multilingual skills a plus
Tools & Platforms
CRM systemsMicrosoft Office
Hard Skills
Customer serviceTechnical supportCRM systemsMicrosoft OfficeInstrument troubleshootingDocumentationReading technical documentationCollaboration with cross-functional teams
Soft Skills
Problem-solvingCommunicationOrganizational skillsTeam collaboration
Keywords for Your Resume
technical supportcustomer servicecrm systemsmicrosoft officeinstrument troubleshootingdocumentationreading technical documentationon-sitesarasotaflfull-timebachelor’s degreescience or engineeringspanishmultilingual
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