Position Details
About this role
Provide initial technical support and troubleshooting for partners across calls, email, and chat. Document issues and escalate complex problems to higher-level support while maintaining a customer-obsessed approach.
Key Responsibilities
- Respond to partner inquiries via calls, emails, and chat
- Provide initial troubleshooting and assistance for common problems
- Document issues accurately for tracking and escalation
- Escalate complex issues to higher-level support
- Handle multiple support requests through strong multi-tasking
Technical Overview
Entry-level support role requiring practical IT troubleshooting skills and the ability to handle multi-channel inbound requests (calls, email, chat) with disciplined issue documentation and escalation workflows.
Ideal Candidate
The ideal candidate is an entry-level technical support professional who can provide initial IT troubleshooting and resolve common issues while partnering with higher-level support when needed. They are strong at multi-tasking across calls, emails, and chat, document issues clearly, and are customer-focused with a collaborative mindset in a remote-first environment.
Must-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must be able to provide support via calls, emails, and chat, Must have a solid understanding of IT to handle troubleshooting inquiries
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