Position Details

Salary $25 – $27 USD / year

Type Full-Time

Experience mid

Exp. Years 2-3 years

Education High School diploma or GED

Category IT Support & Helpdesk

About this role

Technical support representative providing remote network troubleshooting and dispatch support for telecom customers, leveraging multi-vendor knowledge to maintain reliable service.

Key Responsibilities

Be available for inbound customer requests and troubleshoot issues
Monitor and manage incidents in ticketing system
Coordinate field maintenance with engineers and vendors
Notify customers of outages and upgrades
Document processes and outages

Technical Overview

Hands-on networking with Cisco/Cambien/Calix/Juniper gear; uses telnet, RDP, traceroute, and ping; understands data flow in networks; supports wireless and fiber services.

Ideal Candidate

A technically proficient client-facing support technician with 2-3 years in technical support, Cisco/Juniper/Calix/Cambien certifications, and solid networking knowledge, capable of resolving complex network issues remotely.

Must-Have Skills

Experience working 2-3 years in a technical support roleHigh School diploma or GEDCertification in CiscoCambienCalix and JuniperWorking knowledge of network technologies (switchesroutersfirewalls)Understanding of data and signal flow through a networkExperience with telnetRDPtraceroutePingExcellent communication skills

Nice-to-Have Skills

Prior experience in LTEPoint-to-point radio systemsFiber/Wireless/Voice ISP support experience

Tools & Platforms

Ticketing systemTelnetRDPTraceroutePing

Required Skills

2-3 years in a technical support rolehigh school diploma or GEDCiscoCambienCalixJuniper certificationsnetworking knowledgetelnetrdptracerouteping

Hard Skills

Network troubleshootingTelnetRDPTraceroutePingCiscoCambienCalixJuniperLTEWi-FiRF technologiesFiberSwitchesRoutersFirewallsData and signal flowSupport tools

Soft Skills

Excellent communicationInterpersonal skillsCustomer-careActive listeningTeamworkAdaptability

Certifications

Required

Cisco CertificationCambien CertificationCalix CertificationJuniper Certification

Industry & Role

Industry Telecommunications

Job Function Provide remote technical support and incident response for telecom networks

Role Subtype IT Support Specialist

Tech Domains Cisco Networking, Juniper, Calix, Cambien

Keywords for Your Resume

technical supportremotenetworkingtelnetrdptraceroutepingciscocambiencalixjuniperltewi-fifiberfiber internetcustomer servicecommunication skills2-3 yearshigh school diploma

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Technical Support Representative

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