Position Details

Salary $21 – $24 USD / year

Type Full-Time

Experience entry

Exp. Years 2+ years

Education Bachelor’s degree in a science or engineering-related field

Category Customer Success & Support

About this role

Lovibond seeks a Technical Support Representative I to be the first point of contact for customer technical support, providing product and application troubleshooting for Lovibond instruments while ensuring excellent service and documentation.

Key Responsibilities

Respond to customer inquiries; Troubleshoot instruments and software; Conduct post-sale product training; Document interactions in CRM; Manage repairs, returns, warranties, and instrument registrations

Technical Overview

Support includes troubleshooting instruments, software, data, and chemistry-related issues; manage repair quotes, warranties, instrument registrations, and document support trends.

Ideal Candidate

The ideal candidate is a technically adept customer support professional with 2+ years in customer service or tech support, a science or engineering background, and strong CRM/Microsoft Office skills. They should be able to troubleshoot instrumentation and chemistry-related issues, document effectively, and communicate with multilingual stakeholders.

Must-Have Skills

2+ years of customer service or technical support experienceBachelor’s degree in a science or engineering-related fieldStrong problem-solvingcommunicationand organizational skillsExperience with CRM systems and Microsoft OfficeAbility to interpret technical documentationSpanish or other multilingual skills a plus

Tools & Platforms

CRM systemsMicrosoft Office

Required Skills

2+ years customer service or technical supportCRM systemsMicrosoft Officeinstrument troubleshootingproduct documentationdata/chemistry troubleshootingrepair quotesreturnswarrantiesinstrument registrationsreporting trends

Hard Skills

CRM systemsMicrosoft OfficeInstrument troubleshootingProduct documentationTroubleshooting softwaredataand chemistry-related issuesRepair quotesReturnsWarrantiesInstrument registrationsReporting trends

Soft Skills

Problem-solvingCommunicationOrganizational skillsMultilingual abilities a plus

Industry & Role

Industry Manufacturing

Job Function Provide customer-focused technical support for Lovibond instruments and contribute to product and process improvements.

Role Subtype Technical Support Specialist

Keywords for Your Resume

technical support representativenot an it jobcustomer servicecrmmicrosoft officeinstrument troubleshootingchemistrypost-sale trainingproduct documentationcrm systemsupport trendsspanish a plussarasotaon-sitetechnical supportcrm systemsreportingwarranty managementSpanisheducation or science background

Deal Breakers

2+ years of relevant experience, Bachelor’s degree in science/engineering, No multilingual capability (Spanish a plus)

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Technical Support Representative - NOT AN IT JOB

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