✦ Luna Orbit — IT Support & Helpdesk

Technical Support Representative PART - TIME

at CGS Group

📍 Tampa, FL, US Onsite Posted March 20, 2026
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Position Details

Type Part-Time
Experience entry
Exp. Years 0+ years
Education High School Diploma or equivalent
Category IT Support & Helpdesk

About this role

This position provides technical support to customers in a call center environment, troubleshooting hardware and software issues on PCs, mobile devices, and networks.

Key Responsibilities

  • Handle customer calls
  • Troubleshoot IT issues
  • Support Windows and mobile devices
  • Maintain records and reports
  • Escalate complex problems

Technical Overview

The role involves supporting Windows, iOS, Android, Cisco VPN, antivirus, and network troubleshooting, with a focus on customer service and issue resolution.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong troubleshooting skills, experience supporting Windows, iOS, Android, and networking, and a customer-focused attitude.

Must-Have Skills

High School DiplomaTechnical Support ExperienceSupport iOS and AndroidTroubleshooting WirelessNetworking Knowledge

Nice-to-Have Skills

A+ CertificationNet+ CertificationHelp Desk CertificationCall Center Experience

Tools & Platforms

Microsoft OfficeCisco VPNAntivirusWindows 7Windows 10iOSAndroid

Required Skills

PC SupportTroubleshootingNetworkingWindows 7Windows 10iOSAndroidHelp DeskCustomer Service

Hard Skills

PC SupportTroubleshootingNetworkingWindows 7Windows 10Microsoft OfficeiOSAndroidHelp DeskCustomer ServiceDatabase EntryCisco VPNAntivirusWireless TroubleshootingNetworking

Soft Skills

Critical ThinkingTroubleshooting SkillsCommunication SkillsProfessionalismCustomer Satisfaction

Certifications

Required

A+Net+

Preferred

Help Desk Tech Certification

Industry & Role

Industry Information Technology
Job Function Technical support and customer service for IT issues
Role Subtype Help Desk L1
Tech Domains Windows Server, Networking, Cisco Networking

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskIT supporttroubleshootingPC supportnetworkingWindows 7Windows 10iOSAndroidCisco VPNantiviruscustomer servicecall centersupport specialisthelp desk technician

Deal Breakers

Lack of troubleshooting skills, No experience with Windows or mobile support, No certifications like A+ or Net+, Must be located in Tampa, FL

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