✦ Luna Orbit — IT Support & Helpdesk

Technical Support Representative PART - TIME

at Computer Generated Solutions, Inc.

📍 Tampa, FL, US Onsite Posted March 18, 2026
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Position Details

Type Part-Time
Experience entry
Exp. Years Entry level
Education High School Diploma or the equivalent
Category IT Support & Helpdesk

About this role

This role involves providing technical support to customers in a call center environment, troubleshooting hardware and software issues, and ensuring customer satisfaction.

Key Responsibilities

  • Handle calls and support requests
  • Troubleshoot IT issues
  • Support Windows and mobile devices
  • Maintain records and reports
  • Escalate complex problems

Technical Overview

Supports PCs, mobile devices, network troubleshooting, Cisco VPN, antivirus, and database entry within a call center setting.

Ideal Candidate

The ideal candidate is an entry-level technical support representative with strong PC knowledge, troubleshooting skills, and experience supporting Windows, mobile devices, and networking in a call center environment.

Must-Have Skills

High School Diploma or the equivalentexperience working in technical supportsupporting iOSAndroidWindowsMicrosoft Officetroubleshooting wireless connectionsAdvanced knowledge of Networking

Nice-to-Have Skills

A+ CertificationNet+ CertificationHelp Desk Tech Certificationcall center experience

Tools & Platforms

Cisco VPNMicrosoft Officeantivirus software

Required Skills

help deskIT supporttroubleshootingcustomer serviceWindows 10Cisco VPNantivirusnetworkingdatabase entrytechnical support

Hard Skills

PC supportiOSAndroidMicrosoft Windows 7Windows 10Microsoft Office 2010-2013hardware supportlocal and network printersOutlookOutlook 365Cisco VPNantivirusWireless troubleshootingNetworking

Soft Skills

communicationprofessionalismcritical thinkingtroubleshootingcustomer satisfaction

Certifications

Preferred

A+Net+Help Desk Tech Certification

Industry & Role

Industry Government/Public Sector
Job Function Provide technical support and customer service in a call center environment
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskIT supportcall centertroubleshootingcustomer serviceWindows 7Windows 10Microsoft OfficeCisco VPNantivirusWireless connectionsNetworkingHigh School Diplomasupport techniciantechnical supportdatabase entrynetworkingWireless troubleshooting

Deal Breakers

Lack of technical support experience, No support for Windows or networking, No customer service background, No high school diploma or equivalent

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