Position Details

Type Contract

Experience entry

Exp. Years Not specified

Education High school diploma required; candidates pursuing Associates degree in an IT field, A+, Network+, and MCP certified are preferred

Category IT Support & Helpdesk

About this role

This role provides first-tier technical support to users in a remote environment, resolving hardware, software, and network issues primarily over the phone and online portals.

Key Responsibilities

Handle support calls and chats
Troubleshoot hardware and network issues
Support proprietary software
Document cases
Escalate complex issues

Technical Overview

Support involves troubleshooting Windows and macOS systems, supporting proprietary and common software, and assisting with network connectivity issues in a remote setting.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong troubleshooting skills, experience with Microsoft Office and remote support, and a customer-focused approach to technical assistance.

Must-Have Skills

Associates' Degree in Computer Science or related fieldIntermediate knowledge of Microsoft Office SuiteTroubleshooting hardware and network issues

Nice-to-Have Skills

SharePointProjectAccessExperience with Linux

Tools & Platforms

MS OfficeSharePointProjectAccessRemote accessCRM (Salesforce preferred)

Required Skills

Microsoft Office SuiteMS OfficeWindows OSmacOSSharePointProjectAccessTroubleshootingHardware supportNetwork supportRemote support

Hard Skills

Microsoft Office SuiteMS OfficeWindows OSmacOSSharePointProjectAccessTroubleshootingHardware supportNetwork supportRemote support

Soft Skills

customer servicecommunicationproblem-solvingindependent workteam collaboration

Certifications

Required

A+Network+MCP

Industry & Role

Industry Government/Public Sector, Nonprofit

Job Function Remote IT support and helpdesk technician for government/nonprofit clients

Keywords for Your Resume

Microsoft Office SuiteMS OfficeWindows OSmacOSSharePointProjectAccessTroubleshootingHardware supportNetwork supportRemote supportCustomer serviceCommunicationProblem-solvingLinuxA+Network+MCP

Deal Breakers

Lack of relevant certifications (A+, Network+, MCP), No experience with troubleshooting hardware or networks, No familiarity with Microsoft Office or remote support

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Technical Support Representative - Tier I (Remote U.S.)

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