✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist

at ACTS

📍 Tampa, FL, US Onsite Posted April 03, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 3 years
Education High School Diploma or GED
Category IT Support & Helpdesk

About this role

On-site technical support specialist responsible for Windows/macOS endpoints, AD, and ITSM tooling. Supports DJJ staff with hardware, software, and training-related needs while maintaining documentation and inventory.

Key Responsibilities

  • Provide Tier 1 support for Windows and Mac; resolve incidents and service requests; deploy and support desktops and mobile devices; manage user accounts in Active Directory; document incidents and solutions in ticketing system

Technical Overview

Experience with Windows OS, Office 365, AD, ITSM ticketing (ServiceNow/Jira/Remedy), Intune, imaging/deployment, VPN, and remote desktop tools; LMS involvement for training compliance.

Ideal Candidate

The ideal candidate is an on-site IT support specialist with at least 3 years of IT helpdesk/office management experience. They should be proficient with Windows, Microsoft 365, AD, ITSM tools (ServiceNow/Jira/Remedy), and have strong customer service and documentation skills.

Must-Have Skills

A high school diploma or the equivalent.Three (3) years of experience in office managementbusinessor related area.Eligibility statusLevel 2 background screening.Ability to lift up to 50 pounds.

Nice-to-Have Skills

CompTIA A+CompTIA Network+MCSA

Tools & Platforms

Office 365Active DirectoryITSM ticketing systems (ServiceNowJiraRemedy)IntuneLearning Management System (LMS)

Required Skills

Windows OSOffice 365Active DirectoryITSM ticketing systemsServiceNowJiraRemedyIntuneVPNImagingRemote Desktophardware inventorycustomer servicedocumentation

Hard Skills

Windows OSOffice 365Active DirectoryITSM ticketing systemsServiceNowJiraRemedyIntuneVPNHardware inventoryImagingRemote Desktop

Soft Skills

Interpersonal skillsCustomer serviceOrganizational skillsDocumentationCommunication

Certifications

Preferred

CompTIA A+CompTIA Network+Microsoft Certified Solutions Associate (MCSA)

Industry & Role

Industry Public Sector
Job Function Provide frontline IT support and end-user IT services
Role Subtype IT Support Specialist
Tech Domains Office 365, Active Directory, ITSM / ServiceNow, Intune, Windows Server

Keywords for Your Resume

technical supportit supporton-sitetampawindowsoffice 365active directoryitsmservice nowjiraremedyintunelmstrainingcustomer serviceend user supportvpnimagingdeploymentServiceNowITSMActive DirectoryOffice 365IntuneJiraRemedyImagingRemote DesktopVPN

Deal Breakers

No 3+ years of IT/helpdesk experience, No ability to pass Level 2 background screening, Unable to work on-site in Tampa

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile