Position Details

Type Full-Time

Experience mid

Exp. Years 2-3 years

Education A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience

Category IT Support & Helpdesk

About this role

This role involves providing technical support for SaaS products, diagnosing issues, and guiding customers on best practices to ensure a positive experience.

Key Responsibilities

Own customer inquiries end-to-end
Diagnose and fix technical issues
Guide best practices and product adoption
Collaborate with cross-functional teams
Document knowledge and process improvements

Technical Overview

Supports SaaS platforms with skills in HTML, CSS, APIs, and case management tools like Salesforce and Zendesk, focusing on troubleshooting and customer support.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with 2+ years supporting technical SaaS products, proficient in HTML, CSS, APIs, and case management tools like Salesforce and Zendesk. They possess strong communication and problem-solving skills, with a focus on customer satisfaction and technical troubleshooting.

Must-Have Skills

supporting technical productscase management toolsHTMLCSSAPIs

Nice-to-Have Skills

mobile application environmentsSaaS

Tools & Platforms

SalesforceZendesk

Required Skills

HTMLCSSAPIsSQLcase management toolsSalesforceZendesk

Hard Skills

HTMLCSSAPIsSQLcase management toolsSalesforceZendesk

Soft Skills

communicationproblem-solvingteamworkcustomer focusadaptability

Industry & Role

Industry SaaS

Job Function Technical support and customer service for SaaS products

Keywords for Your Resume

Technical Support SpecialistHTMLCSSAPIsSQLcase management toolsSalesforceZendesksupporttroubleshootingcustomer inquiriesproduct questionsissue diagnosisproduct adoptioncustomer satisfactioninternal enablementTechnical Supportproduct knowledgeissue resolution

Deal Breakers

Lack of experience with case management tools, No support experience in SaaS or mobile environments, Inability to work onsite in Bucharest

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