Position Details

Type Full-Time

Experience mid

Exp. Years 2-3 years

Education Bachelor's in Computer Science or related field

Category IT Support & Helpdesk

About this role

This role involves providing technical support for SaaS products, diagnosing issues, and ensuring a positive customer experience.

Key Responsibilities

Own customer inquiries end-to-end
Diagnose and fix technical issues
Guide best practices
Collaborate with cross-functional teams
Document knowledge and process improvements

Technical Overview

Supports SaaS platforms with skills in HTML, CSS, APIs, SQL, and tools like Salesforce and Zendesk, focusing on troubleshooting and customer inquiries.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with 2+ years supporting SaaS or mobile applications, proficient in case management tools and troubleshooting technical issues.

Must-Have Skills

supporting technical productscase management toolstroubleshootingproduct questionscustomer inquiries

Nice-to-Have Skills

SaaSmobile application environmentsAPISQLHTMLCSS

Tools & Platforms

SalesforceZendesk

Required Skills

HTMLCSSAPIsSQLSalesforceZendesksupport supporting technical productscustomer inquiriestroubleshootingproduct questionsSaaSmobile applicationscase management toolscustomer support

Hard Skills

HTMLCSSAPIsSQLSalesforceZendesk

Soft Skills

communicationproblem-solvingteamworkcustomer focusautonomy

Industry & Role

Industry SaaS

Job Function Technical support and customer service for SaaS platforms

Role Subtype Help Desk L2

Tech Domains Active Directory, Microsoft 365, Azure, Salesforce, Zendesk

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

Technical Support SpecialistHTMLCSSAPIsSQLSalesforceZendesksupporting technical productscustomer inquiriestroubleshootingproduct questionsSaaSmobile applicationscase management toolscustomer supportcase management

Deal Breakers

Lack of experience with case management tools, No support experience in SaaS or mobile environments, No technical troubleshooting skills

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