✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist

at CAI (Computer Aid, Inc.)

📍 Miramar, FL, US Remote Posted March 13, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1+ years
Education Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
Category IT Support & Helpdesk

About this role

Supports mobile device configuration, network troubleshooting, and security setup, ensuring reliable performance across multiple locations with on-site and remote support.

Key Responsibilities

  • Configure mobile tablets
  • Support network and firewall
  • Troubleshoot connectivity
  • Assist with VPN setup
  • Provide on-site support

Technical Overview

Involves configuring mobile tablets, supporting network and firewall setup, VPN, and cloud environments, with troubleshooting expertise in connectivity and security.

Ideal Candidate

The ideal candidate is a motivated technical support specialist with 1+ years of experience in supporting mobile devices, networking, and security protocols. They should be familiar with client-server architecture, cloud environments, and troubleshooting across multiple platforms.

Must-Have Skills

Experience in technical supportKnowledge of client-server architectureBasic networkingFirewall configurationVPN setup

Nice-to-Have Skills

Cloud applicationsAI conceptsNetwork securityTroubleshooting

Tools & Platforms

Mobile tabletsFirewallVPNCloud environments

Required Skills

Mobile device supportNetworkingFirewall configurationVPN setupClient-server architectureCloud applicationsNetwork protocolsIT securityTroubleshooting

Hard Skills

Mobile device supportNetworkingFirewall configurationVPN setupClient-server architectureCloud-based applicationsNetwork protocolsIT security standardsTroubleshooting

Soft Skills

CommunicationTroubleshootingTeamworkProblem-solvingAdaptability

Industry & Role

Industry Technology/Services
Job Function Technical support specialist

Keywords for Your Resume

Technical SupportMobile device supportFirewall configurationVPN setupNetwork troubleshootingClient-server architectureCloud applicationsIT securityTroubleshootingOn-site supportTechnical support

Deal Breakers

Lack of experience in technical support, No knowledge of network protocols or security, Unwillingness to travel or support onsite when needed

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