✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist

at Franklin Street

📍 Tampa, FL, United States Onsite Posted March 06, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Support and maintain the company's IT infrastructure, including hardware, software, and network systems, primarily on-site in Tampa, FL.

Key Responsibilities

  • Handle end-user support requests
  • Manage Entra ID and device lifecycle
  • Configure and troubleshoot network hardware
  • Support macOS and Windows devices
  • Coordinate with vendors for repairs

Technical Overview

Technical support role involving Zendesk, Entra ID, Microsoft Intune, Cisco Meraki, macOS, Windows, networking, and cloud services management.

Ideal Candidate

The ideal candidate is an IT support specialist with experience in help desk operations, proficient in Zendesk, Entra ID, and Microsoft Intune, with strong troubleshooting skills for Windows and macOS systems. They should be capable of managing network hardware and supporting cloud-based services in an on-site environment.

Must-Have Skills

ZendeskEntra IDMicrosoft IntuneNetworkingTroubleshooting hardware and software

Nice-to-Have Skills

AI toolsAutomationApple macOS troubleshootingMicrosoft 365 administration

Tools & Platforms

ZendeskMicrosoft IntuneMicrosoft 365Cisco MerakiEntra ID

Required Skills

ZendeskEntra IDMicrosoft IntuneMicrosoft 365Cisco MerakimacOSWindowsNetworkingTroubleshootingIT asset managementCloud services

Hard Skills

ZendeskEntra IDMicrosoft IntuneMicrosoft 365Cisco MerakimacOSWindowsNetworkingIT asset managementCloud services

Soft Skills

CommunicationProblem-solvingCustomer serviceCollaborationTroubleshooting

Industry & Role

Industry Technology/IT Services
Job Function IT support and infrastructure management

Keywords for Your Resume

Help DeskIT SupportZendeskEntra IDMicrosoft IntuneMicrosoft 365Cisco MerakimacOSWindowsNetworkingTroubleshootingIT asset managementCloud servicesOn-siteTechnical support

Deal Breakers

Lack of experience with Zendesk or Entra ID, No on-site work capability in Tampa, Insufficient troubleshooting skills, No experience with Cisco Meraki or Microsoft Intune

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