Position Details

Type Contract

Experience mid

Exp. Years 1+ years

Education Not specified

Category Software Engineering

About this role

Technical Support Specialist to provide remote and phone-based IT support for desktop, mobile, software, and network issues in a telecommunications environment.

Key Responsibilities

Provide remote and phone support for desktops, mobile devices, software, and network issues
Install, configure hardware and software
Document and manage tickets through resolution
Collaborate with internal teams and vendors
Maintain system monitoring and documentation

Technical Overview

Remote, contract role supporting enterprise customers with troubleshooting, ticketing, and basic IT hardware/software management; bilingual English/Spanish required.

Ideal Candidate

The ideal candidate is an IT support professional with 1+ year of experience, bilingual in English/Spanish, skilled at remote troubleshooting and ticketing, and familiar with common ITIL/Certifications.

Must-Have Skills

1+ year IT support or call center experienceStrong troubleshooting and customer serviceFluent in English and Spanish

Nice-to-Have Skills

Experience with ticketing/monitoring tools (e.g.BMC RemedySolarWindsNetcool)ITILCompTIA A+or Microsoft certifications

Tools & Platforms

BMC RemedySolarWindsNetcool

Required Skills

troubleshootingdesktop supportmobile devicessoftwarenetwork issuesremote supportinstall/configure hardwareticketing systemsHelpdeskdocument ticketsbilingual English/Spanish

Hard Skills

troubleshootingdesktop supportmobile devicessoftwarenetwork issuesremote supportinstallconfigure hardwareticketing systemsHelpdeskdocument ticketsenglish and spanish bilingual

Soft Skills

customer servicecommunicationdetail orientedteamworktime managementwork under pressure

Certifications

Preferred

ITILCompTIA A+Microsoft certifications

Industry & Role

Industry Telecommunications

Job Function Provide remote technical support and ticket resolution for end users.

Role Subtype Technical Support Specialist

Keywords for Your Resume

technical support specialisthelp deskremotedoralit supportticketing systembmc remedysolarwindsnetcoolitilcomptia a+microsoft certificationsspanishenglishdesktopsmobile devicesnetwork issuestroubleshootingcustomer servicetechnical supportremote support

Deal Breakers

Lack of bilingual English/Spanish, No remote experience or no IT support background

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