✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist

at Mintzer Sarowitz Zeris & Willis PLLC

📍 Miami, FL, US Remote Posted March 27, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support to legal firm staff, troubleshooting hardware and software issues, managing user accounts, and supporting remote connectivity. The candidate should excel in customer service and documentation.

Key Responsibilities

  • Troubleshoot hardware/software
  • Manage user accounts
  • Support remote users
  • Document support procedures
  • Assist with onboarding/offboarding

Technical Overview

The technical environment includes Windows PCs, iPhones, Active Directory, Entra, VPN, RDP, VDI, and mobile device management tools. The support scope covers hardware, software, security, and onboarding processes.

Ideal Candidate

The ideal candidate is an experienced IT support professional with over 3 years of experience troubleshooting hardware and software, managing Active Directory, and providing excellent customer service. They should be familiar with security protocols and onboarding/offboarding processes.

Must-Have Skills

3+ years in IT SupportTroubleshooting hardware and softwareActive Directory experienceCustomer service skillsDocumentation skills

Nice-to-Have Skills

Experience with Watchguard FirewallExperience with system updates and securityExperience with onboarding/offboarding

Tools & Platforms

Microsoft WindowsMicrosoft Office 365Active DirectoryEntraVPNRDPVDIMobile Device Management

Required Skills

troubleshootingwindowsactive directoryentrasystem updatessecurity protocolsonboardingoffboardingdocumentationmicrosoft officeremote connectionvpnrdpvdimobile device managementcustomer servicetrainingproblem-solving

Hard Skills

TroubleshootingWindows PCsiPhonesActive DirectoryEntraSystem updatesSecurity protocolsOnboardingOffboardingDocumentationMicrosoft OfficeRemote connection technologyVPNRDPVDIMobile device management

Soft Skills

Customer serviceCommunicationTechnical supportDocumentationTrainingProblem-solvingPrioritization

Certifications

Preferred

Watchguard Firewall

Industry & Role

Industry Legal Services
Job Function Technical support and user account management
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help desktroubleshootingwindowsactive directoryentrasystem updatessecurity protocolsonboardingoffboardingdocumentationmicrosoft officeremote connectionvpnrdpvdimobile device managementcustomer servicetrainingproblem-solving

Deal Breakers

Less than 3 years of IT support experience, Lack of Active Directory experience, No customer service background, No experience with system updates or security

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