Position Details

Type Not Specified

Experience mid

Exp. Years 0+ years

Education Not specified

Category Customer Success & Support

About this role

Provides in-office technical support for Windows systems, phone, internet, and entertainment systems, supporting internal teams and clients across multiple technology platforms.

Key Responsibilities

Troubleshoot Windows systems
Support phone and internet systems
Perform onsite site surveys
Manage support requests
Document technical findings

Technical Overview

Supports Windows-based systems, phone systems (PBX, VoIP, SIP), high-speed internet, and guest entertainment systems, performing troubleshooting, site surveys, and documentation.

Ideal Candidate

The ideal candidate is an organized and adaptable technical support specialist with experience troubleshooting Windows systems, supporting phone and internet systems, and capable of traveling for onsite support in hospitality or multi-site environments.

Must-Have Skills

Troubleshoot Windows systemsSupport phone systemsTravel for site surveysSupport multiple technology platformsDocument findings

Nice-to-Have Skills

Experience with phone systems (PBXVoIPSIP)Hospitality technology support

Tools & Platforms

Ticketing systemPhone systemsPBXVoIPSIP

Required Skills

Troubleshooting Windowssupport phone systemsinternet circuitsguest room entertainmentticketing systemonsite support

Hard Skills

Troubleshooting Windows-based systemsPhone systemsHigh-Speed Internet AccessInternet circuitsGuest Room Entertainment systemsSupport operationsTicketing systems

Soft Skills

OrganizedAdaptableCustomer-focusedProblem-solvingCommunication

Industry & Role

Industry Information Technology

Job Function Support internal and external clients with technical troubleshooting and onsite support

Role Subtype Technical Support Specialist

Tech Domains Windows, Phone systems, High-Speed Internet Access, Internet circuits, Guest Room Entertainment systems

Keywords for Your Resume

windows troubleshootingphone systems supporthigh-speed internetinternet circuitsguest room entertainmentticketing systemsupport operationstravel supportcustomer supportIT supporthelp deskon-site supportsupport specialistsupport technicianclient support

Deal Breakers

Lack of Windows troubleshooting experience, Inability to travel for site surveys, No support for phone or internet systems, Poor communication skills

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