✦ Luna Orbit — Customer Success & Support

Technical Support Specialist

at Selligent Marketing Cloud

📍 Remote, US Remote 💰 $43K – $45K USD / year Posted March 13, 2026
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Position Details

Salary $43K – $45K USD / year
Type Full-Time
Experience entry
Exp. Years 1-2 years
Education Not specified
Category Customer Success & Support

About this role

This role involves providing technical support and customer service for marketing technology platforms, ensuring customer success and satisfaction.

Key Responsibilities

  • Respond to customer inquiries
  • Troubleshoot technical issues
  • Provide best practice guidance
  • Collaborate cross-functionally
  • Maintain documentation

Technical Overview

Supports SaaS email marketing and automation tools, troubleshooting technical issues, and collaborating with internal teams.

Ideal Candidate

The ideal candidate is a customer support specialist with 1-2 years of experience in SaaS environments, possessing strong troubleshooting and communication skills. They are empathetic, collaborative, and comfortable working remotely to assist customers effectively.

Must-Have Skills

Customer SupportTroubleshootingCommunicationEmpathy

Nice-to-Have Skills

SalesforceSaaS platformsSlackAI chatbots

Tools & Platforms

SalesforceGoogle WorkspaceSlack

Required Skills

Customer SupportTroubleshootingCommunicationEmpathySalesforceSaaS platformsGoogle WorkspaceSlack

Hard Skills

Customer SupportTechnical SupportEmail SupportPhone SupportTroubleshootingCustomer Relationship ManagementCRMSalesforceSaaS platformsGoogle WorkspaceSlack

Soft Skills

CommunicationProblem-solvingEmpathyCollaborationTime ManagementCustomer Service

Industry & Role

Industry SaaS
Job Function Customer support and technical troubleshooting for marketing SaaS platforms

Keywords for Your Resume

Customer SupportTechnical SupportTroubleshootingCRMSalesforceEmail SupportPhone SupportSaaS platformsGoogle WorkspaceSlackCustomer ServiceEmpathyCommunicationProblem-solvingRemote

Deal Breakers

Lack of remote work experience, No customer support experience, Inability to troubleshoot technical issues, No experience with CRM tools

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