✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist

at STX SOFTWARE

📍 Orlando, FL, US Onsite 💰 $16 – $20 USD / year Posted March 11, 2026
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Position Details

Salary $16 – $20 USD / year
Type Full-Time
Experience entry
Exp. Years 0-2 years
Education 4-year college degree in a technical (MIS, IT) program or equivalent education
Category IT Support & Helpdesk

About this role

Provides on-site technical support for hardware, software, and network issues, ensuring high customer satisfaction and efficient resolution of support requests.

Key Responsibilities

  • Resolve hardware and software issues
  • Support on-site network and desktop environments
  • Manage support tickets
  • Assist with equipment installation
  • Maintain customer satisfaction

Technical Overview

Supports desktop, network, and hardware troubleshooting, utilizing help desk tools and industry certifications like Microsoft, Cisco, and CompTIA.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with a 4-year degree and certifications like Microsoft, CompTIA Network+, or Cisco CCNA. They should have strong troubleshooting skills, customer service orientation, and the ability to support on-site technical issues.

Must-Have Skills

Help desk softwareTroubleshootingRemote supportDesktop supportNetwork support

Nice-to-Have Skills

Microsoft certificationsCompTIA Network+Cisco CCNA

Tools & Platforms

Help desk softwareMicrosoft toolsNetwork management tools

Required Skills

Help desk softwareTroubleshootingRemote supportDesktop supportNetwork supportMicrosoft certificationsCompTIA Network+Cisco CCNA

Hard Skills

Help desk softwareTroubleshootingRemote supportDesktop supportNetwork supportWindowsMicrosoft certificationsCompTIA Network+Cisco CCNA

Soft Skills

CommunicationProblem-solvingCustomer serviceAdaptabilityTeamwork

Certifications

Required

Microsoft certificationsCompTIA Network+Cisco CCNA

Industry & Role

Industry Software / Technology
Job Function Deliver on-site technical support and troubleshooting for end users

Keywords for Your Resume

Help desk softwareTroubleshootingRemote supportDesktop supportNetwork supportMicrosoft certificationsCompTIA Network+Cisco CCNACustomer supportIT support

Deal Breakers

Lack of relevant certifications, No experience with help desk software, Inability to work on-site

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