Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor’s degree

Category Customer Success & Support

About this role

Team Velocity Marketing seeks a Technical Support Specialist to support automotive inventory systems across dealership and OEM platforms. The role monitors inventory data feeds, resolves discrepancies, and troubleshoots complex replication and sync failures using database and API testing skills.

Key Responsibilities

Primary point of contact for dealership vehicle inventory issues
Monitor and support vehicle inventory feeds and ensure accurate syndication
Investigate and resolve replication issues and data sync failures
Use MySQL skills (query debugging, log analysis, replication troubleshooting) to debug root causes
Maintain documentation and create client/internal guides with clear explanations

Technical Overview

This role focuses on troubleshooting automotive inventory data integrity across multiple systems, including DMS and inventory management platforms. The candidate will use MySQL for query debugging and log analysis, investigate replication and data sync failures, and validate fixes using API testing tools like Postman and editors like VS Code, while maintaining technical documentation.

Ideal Candidate

The ideal candidate is a mid-level Technical Support Specialist with 3+ years of MySQL experience focused on query debugging, log analysis, and replication troubleshooting. They also have hands-on database architecture experience (normalization and indexing) and can troubleshoot automotive inventory data/sync issues while clearly translating findings across dealers, OEMs, and internal engineering teams.

Must-Have Skills

3+ years’ experience with MySQL (query debugginglog analysisreplication troubleshooting)3+ years’ experience working with database architecturenormalizationindexingStrong ability to listeninterpretand simplify complex informationAbility to bridge technical and non-technical teamsComplex issue troubleshootingMaintain detailed documentation of issues and resolutions

Nice-to-Have Skills

Experience working with DMS platforms

Tools & Platforms

MySQLPostmanVS CodeAPI testing tools

Required Skills

MySQLquery debugginglog analysisreplication troubleshootingdatabase architecturenormalizationindexinginventory syndicationvehicle inventory feeds monitoringreplication issuesdata sync failuresAPI testingPostmanVS Codedocumentationcross-functional collaboration

Hard Skills

vehicle inventory feeds monitoringDMS platformsInventory Management Systemsthird-party marketplacesdata syndicationdiscrepancy identificationpricing discrepancy resolutionvehicle detail verificationimage data discrepancy resolutionavailability discrepancy resolutiondata and system issue investigationreplication issues troubleshootingdata sync failures troubleshootingAPI testingPostmancode editorsVS Codedatabase architecturenormalizationindexingdatabase normalizationdatabase indexingMySQLquery debugginglog analysisreplication troubleshootingdata integrity validationtechnical documentationclient guides creation

Soft Skills

detail-orientedlisten activelysimplify complex informationbridge between technical and non-technical stakeholdersclear communication with technical teams and non-technical staffcross-functional collaborationmulti-stakeholder communicationpresent findings in structured mannerhigh attention to detail

Industry & Role

Industry E-commerce

Job Function Troubleshoot and resolve automotive inventory data issues across dealer, OEM, and third-party systems

Role Subtype Technical Support Specialist

Tech Domains SQL / PostgreSQL, IT Infrastructure Admin

Keywords for Your Resume

Technical Support SpecialistTechnical Supportautomotive inventory systemsdealer clientsOEM platformsvehicle inventory feedsDMSInventory Management Systemsthird-party marketplacesinventory syndicationpricing discrepancyvehicle detailsimagesavailabilitydata and system issuesreplication issuesdata sync failuresMySQLquery debugginglog analysisreplication troubleshootingdatabase architecturenormalizationindexingdata integrityAPI testing toolsPostmanVS Codedocumentationguides for clientscomplex issue troubleshooting

Deal Breakers

Bachelor’s degree required, 3+ years’ MySQL experience with query debugging, log analysis, and replication troubleshooting, 3+ years’ experience with database architecture, normalization, and indexing, Must be able to operate while located in the Continental U.S. (eastern or central time zones highly preferred)

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