✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist

at Travel Curious

📍 Orlando, FL Onsite Posted March 07, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1-2 years
Education Bachelor’s Degree in Information Technology preferred, but not required
Category IT Support & Helpdesk

About this role

This role involves providing technical support to customers, managing support tickets, and maintaining support standards in a travel technology company.

Key Responsibilities

  • Manage support tickets
  • Maintain support SLAs
  • Conduct product setups
  • Analyze product malfunctions
  • Maintain onboarding tickets

Technical Overview

Supports customer queries using CRM tools like HubSpot, manages tickets, and ensures support SLAs are met.

Ideal Candidate

The ideal candidate is an entry-level technical support specialist with 1-2 years of experience in customer support, preferably in the travel industry or start-up environments. Strong communication and problem-solving skills are essential, along with CRM experience.

Must-Have Skills

Customer SupportTicket ManagementCRM experience

Nice-to-Have Skills

Experience in start-up environmentExperience in Travel IndustryBachelor’s Degree in Information Technology

Tools & Platforms

HubSpot

Required Skills

Customer SupportTicket ManagementSupport SLAsCRMHubSpotCommunicationProblem-solvingSelf-starterTravel IndustryStart-up environment

Hard Skills

Customer SupportTicket ManagementSupport SLAsCRMHubSpot

Soft Skills

CommunicationProblem-solvingTeamworkSelf-starterCustomer Service

Industry & Role

Industry Travel Technology
Job Function Customer support and technical issue resolution in a travel technology environment

Keywords for Your Resume

Technical Support SpecialistCustomer SupportTicket ManagementSupport SLAsCRMHubSpotCommunicationProblem-solvingSelf-starterTravel IndustryStart-up environmentInformation Technology

Deal Breakers

Lack of CRM experience, No customer support experience, Unwillingness to work on-site

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