About this role
This role involves supporting technicians and business partners by resolving service issues, maintaining inventory data, and assisting with system fallout and service orders.
Key Responsibilities
- Assist with service orders
- Maintain data integrity
- Support fiber and VOIP services
- Troubleshoot system issues
- Interpret construction prints
Technical Overview
The technical environment includes fiber optic services (FTTP), VOIP, inventory management, and troubleshooting using diagnostic tools and manuals.
Ideal Candidate
The ideal candidate is an entry-level technical support specialist with experience in customer service, troubleshooting, and supporting fiber and VOIP services. They are organized, communicative, and eager to learn about network systems.
Must-Have Skills
Customer serviceTroubleshootingKnowledge of FTTPDataVOIPExperience with inventory systemsAbility to interpret construction printsStrong communication skills
Nice-to-Have Skills
Advanced data and video elementsRemote device managementNetwork fundamentalsConstruction printsCable schematics
Tools & Platforms
Microsoft SuiteExcelTEAMSOutlookDiagnostic toolsOperating manualsOnline educational platforms
Required Skills
Customer serviceTroubleshootingInstallationChange service ordersSystem falloutInventory systemsData integrityNetwork fundamentalsFiber ordersConstruction printsCable schematicsRemote devicesFTTPVOIPMicrosoft SuiteExcelDiagnostic informationOperating manualsOnline educational courses
Hard Skills
Customer serviceTroubleshootingInstallationChange service ordersSystem falloutInventory systemsData integrityNetwork fundamentalsFiber ordersConstruction printsCable schematicsRemote devicesFTTPVOIPMicrosoft SuiteExcelDiagnostic informationOperating manualsOnline educational courses
Soft Skills
Interpersonal skillsCommunicationProblem-solvingOrganizational skillsTime managementFlexibilityTeamworkCustomer focus
Certifications
Preferred
Electronics/Communications/Computer Science degreeRelated vocational training
Keywords for Your Resume
Customer serviceTroubleshootingInstallationChange service ordersSystem falloutInventory systemsData integrityNetwork fundamentalsFiber ordersConstruction printsCable schematicsRemote devicesFTTPVOIPMicrosoft SuiteExcelDiagnostic informationOperating manualsOnline educational courses
Deal Breakers
Lack of experience with FTTP or VOIP, No background in customer support, Unwillingness to work in a hybrid environment, Inability to interpret construction prints
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