Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Associate's degree in Information Technology, Computer Science, or related field; Bachelor's degree preferred

Category IT Support & Helpdesk

About this role

WhatJobs Direct seeks a Technical Support Specialist to troubleshoot hardware, software, and network issues, providing exceptional support and documentation in a growing IT department in Tampa.

Key Responsibilities

Provide Tier 1 and Tier 2 support
Troubleshoot hardware/software/network issues
Respond to support tickets
Document solutions
Assist with system upgrades

Technical Overview

Role involves diagnosing and resolving hardware, software, and network problems across Windows and macOS platforms, utilizing ticketing systems and remote tools.

Ideal Candidate

The ideal candidate is an experienced IT support specialist with over 2 years of troubleshooting hardware, software, and network issues, proficient in ticketing systems and customer service, ready to support users in Tampa.

Must-Have Skills

2+ years of experience in technical supportStrong understanding of Windows and macOSExperience with ticketing systemsTroubleshooting hardwaresoftwareand network issues

Nice-to-Have Skills

Certifications such as CompTIA A+Network+Microsoft Certified Professional

Tools & Platforms

ZendeskServiceNowRemote desktop tools

Required Skills

Hardware troubleshootingSoftware troubleshootingNetwork troubleshootingWindowsmacOSLANWANVPNWi-FiTicketing systemsRemote desktop toolsKnowledge baseSystem upgradesIT policiesSecurity protocols

Hard Skills

Hardware troubleshootingSoftware troubleshootingNetwork troubleshootingWindowsmacOSLANWANVPNWi-FiTicketing systemsRemote desktop toolsKnowledge base documentationSystem upgradesIT policiesSecurity protocols

Soft Skills

Customer serviceCommunicationProblem-solvingAnalytical skillsIndependenceTime management

Certifications

Required

CompTIA A+Network+Microsoft Certified Professional

Preferred

CompTIA Security+Microsoft Certified Professional

Industry & Role

Industry IT

Job Function Technical support and troubleshooting in IT environment

Role Subtype Help Desk L2

Tech Domains Windows, macOS, Networking / TCP-IP

Keywords for Your Resume

IT supportHelpdeskTroubleshootingHardware issuesSoftware issuesNetwork issuesWindowsmacOSTicketing systemRemote supportCustomer serviceIT policiesSecurity protocolsKnowledge baseSystem upgradestechnical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingticketing systemremote supportcustomer servicesecurity protocolsknowledge base

Deal Breakers

Less than 2 years of experience, No experience with ticketing systems, Lack of troubleshooting skills, No relevant certifications

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