✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist - Avigilon Alta Video

at Motorola Solutions

📍 Allen, TX (TX139), More... Hybrid 💰 $48K – $52K USD / year Posted March 13, 2026
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Position Details

Salary $48K – $52K USD / year
Type Not Specified
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for Motorola's cloud-managed video security systems, diagnosing hardware, software, and network issues while supporting customer inquiries.

Key Responsibilities

  • Manage support inquiries
  • Diagnose hardware/software/network issues
  • Maintain documentation
  • Reproduce customer issues
  • Collaborate with support and development teams

Technical Overview

The technical environment includes hardware troubleshooting, networking protocols, video security systems, and CRM tools, with a focus on customer support and issue resolution.

Ideal Candidate

The ideal candidate is an entry-level technical support specialist with strong troubleshooting skills in hardware, software, and networking, capable of managing customer inquiries and documenting issues thoroughly. They should be collaborative and customer-focused.

Must-Have Skills

Diagnose hardwaresoftwareand networking issuesManage inbound inquiries via multiple channelsMaintain detailed troubleshooting documentationWork with senior support and development teamsReproduce customer issues in lab environment

Nice-to-Have Skills

Knowledge of cloud-native solutionsExperience with video security systems

Tools & Platforms

CRMKnowledge Centered Services (KCS)Diagnostic toolsIP camerasNetworking tools

Required Skills

TroubleshootingHardwareSoftwareNetworkingTCP/IPDNSVLANsFirewallsCRMVideo Management SystemIP camerasLog analysis

Hard Skills

TroubleshootingHardwareSoftwareNetworkingTCP/IPDNSVLANsFirewallsCRMVideo Management SystemIP camerasLog analysis

Soft Skills

customer servicecommunicationproblem-solvingcollaborationdocumentation

Industry & Role

Industry Public Safety / Security
Job Function Providing technical support for video security systems and resolving hardware, software, and network issues

Keywords for Your Resume

TroubleshootingHardwareSoftwareNetworkingTCP/IPDNSVLANsFirewallsCRMVideo Management SystemIP camerasLog analysisCustomer serviceDocumentationCollaborationProblem-solving

Deal Breakers

Lack of troubleshooting experience, Inability to communicate technical issues clearly, No customer support background

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