✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist I

at Centerstone

📍 Bradenton, FL, US Remote 💰 $22 – $31 USD / year Posted March 07, 2026
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Position Details

Salary $22 – $31 USD / year
Type Not Specified
Experience entry
Exp. Years 2-4 years
Education Bachelor's degree in Computer Science, Information Technology or related field or 4 years relevant experience
Category IT Support & Helpdesk

About this role

Provides tier 2 technical support to end-users, troubleshooting hardware and software issues, and maintaining systems in a remote environment for a nonprofit organization.

Key Responsibilities

  • Technical support to end-users
  • Troubleshoot hardware/software issues
  • Configure desktop OS and peripherals
  • Document procedures
  • Maintain inventory

Technical Overview

Supports desktop operating systems, hardware peripherals, and software applications, with knowledge of security protocols, network fundamentals, and SQL querying.

Ideal Candidate

The ideal candidate is a technically skilled IT support specialist with 2+ years of experience providing tier 2 support, troubleshooting hardware and software issues, and supporting end-users remotely. They possess strong communication skills and a solid understanding of desktop environments and security practices.

Must-Have Skills

Helpdesk or end-user support experienceKnowledge of desktop operating systemsAbility to troubleshoot hardware and software issues

Nice-to-Have Skills

Basic SQL or database queryingCybersecurity best practicesExperience with Microsoft 365

Tools & Platforms

Microsoft 365Active DirectoryIT support tools

Required Skills

Desktop operating systemsMicrosoft OfficeAdobe AcrobatIT securityHardware troubleshootingNetwork fundamentalsSQLVLANVPNEndpoint troubleshooting

Hard Skills

Desktop operating systemsMicrosoft OfficeAdobe AcrobatIT security principlesHardware troubleshootingNetwork fundamentalsSQLVLANVPNEndpoint troubleshooting

Soft Skills

CommunicationProblem-solvingTime managementAttention to detailTeamworkAdaptability

Industry & Role

Industry Nonprofit, Healthcare IT
Job Function Remote technical support and system maintenance for end-users

Keywords for Your Resume

IT SupportHelpdeskDesktop operating systemsHardware troubleshootingSoftware troubleshootingMicrosoft OfficeAdobe AcrobatIT securityNetwork fundamentalsSQLVLANVPNEndpoint troubleshootingRemote supportCustomer supportHelpdesk supportDesktop OSMicrosoft 365

Deal Breakers

Lack of helpdesk or end-user support experience, No bachelor's degree or equivalent experience, Inability to work remotely

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