✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist - Level II

at Invizio

📍 Miami, FL, US Remote 💰 $25 – $30 USD / year Posted March 27, 2026
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Position Details

Salary $25 – $30 USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This position involves providing technical support for desktops, servers, and network devices, troubleshooting issues, and supporting remote users. The candidate should excel in customer service and technical problem-solving.

Key Responsibilities

  • Troubleshoot desktops and networks
  • Configure servers
  • Support remote users
  • Maintain security updates
  • Assist with network diagnostics

Technical Overview

The technical environment includes Windows 10 and 11, server configurations, network troubleshooting, and remote support tools. The role focuses on maintaining system security and resolving hardware/software issues.

Ideal Candidate

The ideal candidate is a skilled IT support technician with at least 3 years of experience troubleshooting desktops, networks, and servers. They should have strong customer service skills and be capable of handling remote support scenarios.

Must-Have Skills

3+ years IT support experienceTroubleshooting desktops and networksServer configurationCustomer service skillsDocumentation skills

Nice-to-Have Skills

Experience with server migrationsExperience with network diagnostics

Tools & Platforms

Windows 10Windows 11Desktop applicationsNetwork printersServer configuration

Required Skills

desktop troubleshootingwindows 10windows 11network troubleshootingserver configurationnetwork printerssecurity updatesremote supportcustomer serviceproblem-solving

Hard Skills

Desktop Operating SystemsWindows 10Windows 11Desktop ApplicationsNetwork PrintersSecurity UpdatesServer ConfigurationNetwork TroubleshootingHelp Desk SupportRemote Support

Soft Skills

Customer ServiceCommunicationProblem-solvingTechnical SupportDocumentationInterpersonal Skills

Industry & Role

Industry Technology Services
Job Function Desktop and server technical support
Role Subtype Help Desk L2

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help deskdesktop troubleshootingwindows 10windows 11network troubleshootingserver configurationnetwork printerssecurity updatesremote supportcustomer serviceproblem-solving

Deal Breakers

Less than 3 years of experience, No server or network troubleshooting experience, Lack of customer service skills

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