✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist (MANTL)

at Alkami Technology

📍 Remote, US Remote 💰 $90K – $100K USD / year Posted March 03, 2026
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Position Details

Salary $90K – $100K USD / year
Type Not Specified
Experience entry
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for financial institutions, troubleshooting hardware, software, and network issues, primarily in a remote environment, ensuring customer satisfaction and issue resolution.

Key Responsibilities

  • Provide technical support
  • Troubleshoot hardware/software
  • Investigate bugs and incidents
  • Document resolutions
  • Support remote clients

Technical Overview

The position involves handling technical support tickets, performing incident investigations, and troubleshooting using tools like PostgreSQL, Zendesk, and browser developer tools, supporting fintech clients remotely.

Ideal Candidate

The ideal candidate is an entry to mid-level technical support specialist with at least 2 years of experience, proficient in SQL, PostgreSQL, and Zendesk, with strong problem-solving and communication skills to resolve complex technical issues for financial technology clients.

Must-Have Skills

2+ years of technical support experienceExperience performing bug/incident investigationAbility to write basic SQLExperience using Zendesk

Nice-to-Have Skills

Experience with PostgreSQLExperience with browser developer tools

Tools & Platforms

ZendeskPostgreSQLChrome dev tools

Required Skills

Technical supportSQLPostgreSQLZendeskBrowser dev toolsIncident investigationImpact analysisCustomer support

Hard Skills

Technical supportSQLPostgreSQLBrowser console technologiesZendeskCustomer supportIncident investigationImpact analysis

Soft Skills

CommunicationProblem-solvingCustomer obsessionTime managementAdaptability

Industry & Role

Industry Fintech
Job Function Remote technical support specialist for digital banking solutions

Keywords for Your Resume

Technical supportSQLPostgreSQLZendeskBrowser dev toolsIncident investigationImpact analysisCustomer supportTroubleshootingRemote supportHelp deskBug investigationCustomer obsessionProblem-solving

Deal Breakers

Less than 2 years of support experience, Lack of SQL or Zendesk experience, Inability to work remotely

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