✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist, Mobile & Device Management

at JPMorgan Chase

📍 Jersey City, NJ, United States Hybrid Posted March 17, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Support enterprise endpoint infrastructure by troubleshooting device issues across multiple platforms, managing Workspace ONE UEM environment, and ensuring security and operational stability.

Key Responsibilities

  • Troubleshoot device issues
  • Manage Workspace ONE
  • Support multiple platforms
  • Ensure security compliance
  • Participate in incident management

Technical Overview

Technical support for device management platforms, supporting Windows, Mac, iOS, Android, with expertise in troubleshooting, incident management, and endpoint security.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with at least 3 years of experience supporting enterprise device management platforms like Workspace ONE. They excel in troubleshooting, incident management, and supporting multiple device platforms in a hybrid environment.

Must-Have Skills

Experience with Omnissa UEM (Workspace ONE)Troubleshooting enterprise device issuesSupporting WindowsMaciOSAndroidExperience with incident and change managementStrong communication skills

Nice-to-Have Skills

Public Cloud Environment SupportMobile Application ManagementSecurity Posture Monitoring

Tools & Platforms

Workspace ONEUEM platformsMonitoring tools

Required Skills

device managementworkspace onemobile device managementendpoint securitytroubleshootingwindowsmacosiosandroiditilincident management

Hard Skills

Device ManagementWorkspace ONEMobile Device ManagementEndpoint SecurityTroubleshootingWindowsMacOSiOSAndroidITILIncident ManagementConfiguration Management

Soft Skills

Critical ThinkingCommunicationTeamworkProblem SolvingAnalytical Skills

Industry & Role

Industry Financial Services / Banking
Job Function Enterprise device support
Role Subtype Help Desk L3
Tech Domains Workspace ONE, UEM platforms

Keywords for Your Resume

device managementworkspace onemobile device managementendpoint securitytroubleshootingwindowsmacosiosandroiditilincident managementconfiguration managemententerprise device supportmobile device supportendpoint supportsupport specialist

Deal Breakers

Lack of experience with Workspace ONE or UEM platforms, No troubleshooting experience, No support for multiple device types

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