Position Details
About this role
This role involves providing technical support and training to external dealers, distributors, and end users for mobility device lifts and accessibility products. It emphasizes troubleshooting, customer service, and product knowledge.
Key Responsibilities
- Provide technical support to dealers and end users
- Troubleshoot electromechanical issues
- Create sales orders and return material authorizations
- Participate in product development feedback
- Travel for field support
Technical Overview
The position requires experience with electromechanical technology, schematics reading, troubleshooting, and understanding lift installations. It involves phone support, training, and some travel.
Ideal Candidate
The ideal candidate is an entry-level customer support specialist with at least 2 years of experience in electro-mechanical troubleshooting, excellent communication skills, and the ability to manage multiple projects in a customer-facing environment.
Must-Have Skills
Nice-to-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, No electro-mechanical troubleshooting experience, Inability to read schematics, No communication skills
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