✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist - Remote within the United States

at OEConnection

📍 Remote, US Remote Posted March 04, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience entry
Exp. Years 1+ years
Education High School Diploma or GED
Category IT Support & Helpdesk

About this role

This role provides remote technical support to automotive industry clients, troubleshooting system issues, assisting with data uploads, and ensuring customer satisfaction.

Key Responsibilities

  • Serve as first contact for support
  • Perform remote troubleshooting
  • Install data tools
  • Guide customers through problem-solving
  • Escalate unresolved issues

Technical Overview

The position involves remote troubleshooting, data integration, and customer support using tools like CRM, Microsoft Office, and remote access software.

Ideal Candidate

The ideal candidate is an entry-level technical support specialist with at least 1 year of experience, proficient in troubleshooting, remote access, and customer communication, with basic knowledge of CRM systems.

Must-Have Skills

High School Diploma or GED1 year experience in technical support or related field

Nice-to-Have Skills

Experience with CRM systemsKnowledge of data uploading tools

Tools & Platforms

Microsoft OutlookMicrosoft ExcelCRM systems

Required Skills

Technical SupportTroubleshootingRemote AccessCustomer SupportCRMMicrosoft OutlookMicrosoft ExcelData UploadingData Integration

Hard Skills

Technical SupportTroubleshootingRemote AccessCustomer SupportCRMMicrosoft OutlookMicrosoft ExcelData UploadingData Integration

Soft Skills

CommunicationInterpersonal SkillsAttention to DetailProblem-solvingCustomer Service

Industry & Role

Industry Automotive & SaaS
Job Function Provide remote technical support and troubleshooting for automotive software solutions.

Keywords for Your Resume

Technical SupportTroubleshootingRemote AccessCustomer SupportCRMMicrosoft OutlookMicrosoft ExcelData UploadingData IntegrationCustomer ServiceProblem-solvingCommunicationRemote Work

Deal Breakers

Lack of technical support experience, Inability to work remotely, No familiarity with CRM systems

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile