✦ Luna Orbit — IT Support & Helpdesk

Technical Support Specialist (supporting NOAA)

at ASRC Federal

📍 Remote, US Remote Posted March 21, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support for NOAA's Financial Management Data System, focusing on incident management, troubleshooting, and end-user training in a remote setting.

Key Responsibilities

  • Respond to support requests
  • Manage tickets in ServiceNow
  • Create technical guides
  • Assist users with FMDS
  • Gather user feedback

Technical Overview

Supports FMDS platform, manages support tickets via ServiceNow, creates technical documentation, and collaborates with data and support teams.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with strong troubleshooting skills, experience with ServiceNow, and excellent communication abilities. They should be comfortable providing technical assistance remotely and creating documentation.

Must-Have Skills

Troubleshooting FMDSSupport ticket managementTechnical documentationCustomer supportIncident management

Nice-to-Have Skills

Google chatVisual training materialsEnd-user trainingData visualization

Tools & Platforms

ServiceNowGoogle chat

Required Skills

Troubleshooting FMDSSupport ticket managementTechnical documentationCustomer supportIncident management

Hard Skills

ServiceNowIT incident managementTroubleshootingTechnical documentationCustomer supportIncident managementSupport ticketing systemsFMDS

Soft Skills

CommunicationCollaborationTrainingProblem-solvingTime management

Industry & Role

Industry Government/Public Sector
Job Function IT support and incident management for NOAA financial systems
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp DeskServiceNowincident managementtroubleshootingtechnical documentationcustomer supportFMDSremotesupport ticketingGoogle chatvisual guidestrainingend user supportproblem solving

Deal Breakers

Lack of experience with ServiceNow, No remote work experience, No customer support background

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