Position Details
About this role
This contract role involves providing technical support for SolarEdge products, troubleshooting hardware and software issues, and ensuring customer satisfaction in a remote environment.
Key Responsibilities
- Troubleshoot SolarEdge products
- Support inbound customer calls
- Process RMAs
- Follow up for customer satisfaction
- Attend weekly training
Technical Overview
Support role focused on troubleshooting SolarEdge energy products, including batteries, Energy Hub, and commercial systems, utilizing skills in Python, networking, firewalls, Linux, and Windows.
Ideal Candidate
The ideal candidate is a technically skilled support specialist with 2+ years experience in a support center or help desk environment, preferably with solar industry knowledge. They should be organized, calm under pressure, and proficient in troubleshooting hardware and software issues.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
No support experience, Lack of technical troubleshooting skills, Unwilling to work remotely, No experience with solar products
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