✦ Luna Orbit — IT Support & Helpdesk

Technical Support Technician VOIP

at Filippo Justice Holdings LLC

📍 Remote, US Remote 💰 $24 – $29 USD / year Posted March 03, 2026
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Position Details

Salary $24 – $29 USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing technical support for VoIP and networking issues for SMB clients remotely, ensuring call quality and system uptime.

Key Responsibilities

  • Troubleshoot VoIP tickets
  • Configure Yealink phones
  • Diagnose SIP issues
  • Network troubleshooting
  • Document actions

Technical Overview

Supports VoIP systems, SIP configurations, Yealink phones, network troubleshooting, router and firewall setup, and network performance analysis.

Ideal Candidate

The ideal candidate is an entry-level to mid-level IT support technician with strong knowledge of VoIP systems, SIP protocol, and network troubleshooting. They should have experience supporting SMB clients remotely and excellent communication skills.

Must-Have Skills

SIP protocolTroubleshooting hosted PBX platformsRemote troubleshooting skillsYealink phones

Nice-to-Have Skills

SMB client supportCloud-based VoIP platformsLegacy PBX migrations

Tools & Platforms

YealinkUbiquitiCiscoFortinetSonicWall

Required Skills

VoIPSIP protocolYealink phonesNetwork troubleshootingRouter configurationsFirewall configurationsVLANsQoSDHCPDNSAuto attendantsCall routingVoicemail-to-emailTroubleshooting hosted PBXRemote troubleshooting

Hard Skills

VoIPSIP protocolYealink phonesNetwork troubleshootingRouter and firewall configurationsVLANsQoSDHCPDNSFirewall adjustmentsNetwork performance analysisAuto attendantsRing groupsHunt groupsCall routingVoicemail-to-email

Soft Skills

CommunicationProblem-solvingCustomer serviceDocumentationRemote troubleshootingTime management

Industry & Role

Industry Telecom / VoIP / Networking
Job Function IT support technician for VoIP and network systems

Keywords for Your Resume

VoIPSIP protocolYealink phonesNetwork troubleshootingRouter configurationsFirewall configurationsVLANsQoSDHCPDNSAuto attendantsCall routingVoicemail-to-emailTroubleshooting hosted PBXRemote troubleshootingSIPYealinkRouterFirewallVLAN

Deal Breakers

Lack of experience with Yealink phones, Inability to troubleshoot VoIP issues remotely, No remote work experience

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