Position Details

Type Not Specified

Experience entry

Exp. Years 1+ years

Education Associate or Bachelor’s degree

Category IT Support & Helpdesk

About this role

Facilitates customer technical integrations and provides support for educational technology products, ensuring successful implementation and troubleshooting.

Key Responsibilities

Provides technical integrations onboarding
Collaborates with internal teams to identify bugs
Tracks and reports customer issues
Supports higher-level integrations support
Maintains product knowledge

Technical Overview

Supports web-based educational solutions, collaborates with internal teams, and maintains documentation. Familiar with integrations like Clever, ClassLink, and OneRoster.

Ideal Candidate

The ideal candidate is an entry-level technical support specialist with at least 1 year of experience supporting web-based educational applications. They possess strong problem-solving skills, excellent communication, and familiarity with educational integrations like Clever, ClassLink, and OneRoster.

Must-Have Skills

Web application supportCustomer supportMicrosoft Office SuiteAssociate or Bachelor’s degree

Nice-to-Have Skills

CleverClassLinkOneRoster

Tools & Platforms

Microsoft Office SuiteCleverClassLinkOneRoster

Required Skills

Web application supportCustomer supportMicrosoft Office SuiteOneRosterCleverClassLinkTechnical integrationsQA solutionsDesktop sharingProblem-solving

Hard Skills

Web application supportCustomer supportTechnical integrationsMicrosoft Office SuiteOneRosterCleverClassLinkWeb browsersDesktop/laptop systemsTablet systems

Soft Skills

Problem-solvingAnalytical skillsCommunication skillsTeamworkTime managementAutonomous judgmentProactive problem solving

Industry & Role

Industry Education Technology

Job Function Technical support and integration facilitation for educational technology products

Keywords for Your Resume

Technical Systems Integrations SpecialistCustomer technical integrationsWeb application supportCustomer supportMicrosoft Office SuiteCleverClassLinkOneRosterTechnical integrations onboardingCustomer issues trackingDesktop sharingQA solutionsTechnical supportProblem-solvingCommunication skillsTeamworkTechnical integrationsCustomer issues

Deal Breakers

Lack of experience with web application support, No associate or bachelor’s degree, Unwillingness to work remotely

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