Position Details

Salary $35 – $41 USD / year

Type Contract

Experience mid

Exp. Years Not specified

Education Not specified

Category Education & Training

About this role

Technical Systems Trainer to support users through onboarding and training; mix of on-site and virtual sessions; responsible for configuring systems and data migration and post-implementation support; create training materials and communications.

Key Responsibilities

Deliver onboarding and system training for new users, including on-site and virtual sessions
Configure systems, support data migration, and assist with initial hardware setup
Provide ongoing training and post-implementation support to ensure best-practice system usage
Manage and support help desk ticket workflows in coordination with a distributed support team
Develop and execute training strategies to improve system adoption and user proficiency

Technical Overview

Focus on training and user adoption with hands-on sessions; includes data migration, hardware setup, and help desk workflows; maintain training materials and deliver ongoing guidance.

Ideal Candidate

The ideal candidate is a technically capable trainer with strong communication and a passion for teaching; experienced delivering on-site and virtual training for enterprise systems; able to develop training materials and strategies to drive system adoption.

Must-Have Skills

strong technical foundationexcellent communication skillstraining delivery experience

Nice-to-Have Skills

experience with data migrationexperience with help desk workflowsdistributed support team coordination

Tools & Platforms

Ticketing systemHelp desk software

Required Skills

system onboardingsystem trainingonboardingon-site and virtual trainingtraining materialsvideo contentdata migrationhardware setuphelp desk ticket workflowspost-implementation support

Hard Skills

system onboardingsystem trainingon-site trainingvirtual sessionsdata migrationhardware setuphelp desk ticket workflowstraining strategiestraining materialsvideo content creationdocumentationpost-implementation supportuser adoptiontraining delivery

Soft Skills

communicationteachingpresentationfacilitationcollaborationproblem-solving

Industry & Role

Industry Education

Job Function Deliver technical systems training to enable efficient system usage and adoption across users

Role Subtype Corporate Trainer

Keywords for Your Resume

technical systems traineron-site trainingvirtual sessionsonboardingsystem trainingdata migrationhardware setuphelp desk ticket workflowstraining strategiestraining materialsvideo contentpost-implementation supportuser adoptiongather requirementsproduct ownershipDallason-site visitsremote supportsystem onboardinghelp desk workflows

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Technical Trainer

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