About this role
Build, update, and maintain scalable learning content across North America Operations business lines. Develop reusable learning components (microlearning, assessments, test-out logic, and learning pathways) and help standardize and optimize learning delivery using CLS content design standards.
Key Responsibilities
- Build and maintain learning content across business lines
- Develop reusable microlearning objects, assessments, test-out logic, and learning pathways
- Apply consistent instructional patterns and modular logic to scale learning
- Coordinate with Technology and Data Science on dynamic delivery, versioning, and tracking
- Conduct content audits to remove duplication and gaps in standardization
Technical Overview
This role focuses on modular learning content architecture and governance. It involves coordinating with Technology and Data Science teams to support dynamic delivery, versioning, and tracking requirements across learning systems, plus implementing automation-friendly instructional patterns and AI-enabled workflows.
Ideal Candidate
The ideal candidate is a Technical Training Specialist who builds and maintains learning content across multiple business lines using modular, reusable instructional components. They have strong experience developing microlearning objects, assessments, test-out logic, and learning pathways, and they can standardize content across a large training portfolio. They collaborate effectively with instructional designers, visual standards teams, and Technology/Data Science partners to support scalable delivery with versioning and tracking.
Must-Have Skills
Buildupdateand maintain learning content across multiple business linesDevelop and maintain reusable content componentsincluding microlearning objectsassessmentstest-out logicand learning pathwaysApply consistent instructional patterns across all learning productsCoordinate with Technology and Data Science teams to ensure content supports dynamic deliveryversioningand tracking requirementsConduct cross-business line content audits to identify duplication and standardization gaps
Nice-to-Have Skills
AI-enabled governance workflows
Tools & Platforms
Microsoft OfficeAI-enabled governance workflows
Required Skills
learning content developmentcourse developmentcontent refreshesreusable content componentsmicrolearning objectsassessmentstest-out logiclearning pathwaysinstructional patternsmodular content frameworkscontent standardizationmodality optimizationtemplate paritycost efficiencycontent reusecontent auditsautomation-friendly instructional patternsversioningtracking requirements
Hard Skills
Learning content developmentCourse developmentContent refreshesIterative improvements based on performance data and stakeholder feedbackReusable content componentsMicrolearning objectsAssessmentsTest-out logicLearning pathwaysInstructional patternsModular content frameworksContent standardizationModality optimizationTemplate parityCost efficiencyContent reuseCross-functional communicationContent auditsDesign cycle time reductionReusable content blocksStandardized learning objectsAutomation-friendly instructional patternsAI-enabled governance workflowsVersioningTracking requirementsStakeholder managementStakeholder management skillsStakeholder managementLine of Business (Lines of Business) content workstreams
Soft Skills
Stakeholder managementCross-functional communicationCollaborationTranslating learning requirements into technical solutionsAdvising business-line learning teamsWorking with instructional designersWorking with Visual Design Standards teamsWorking with Professional Learning Systems teamsExpert guidance on breaking down complex programs into modular instructional components
Keywords for Your Resume
Technical Training SpecialistCentral Learning SolutionsCentral Learning Solutions (CLS)Content Design Standards teamlearning contentmicrolearning objectsassessmentstest-out logiclearning pathwaysinstructional patternsmodular logicreusable componentscontent standardizationmodality optimizationtemplate paritycost efficiencycontent reusecontent auditsautomation-friendly instructional patternsAI-enabled governance workflowsTechnology and Data Science teamsversioningtracking requirementsLines of Businessreusable content components
Deal Breakers
Must demonstrate hands-on learning content development (course development, refreshes, iterative improvements), Must have experience creating reusable components like microlearning objects and learning pathways
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