Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Business Analysis

About this role

Technology Business Systems Consultant supporting Banker Connection, including analysis, test script creation, and rollout of new technology with business users.

Key Responsibilities

Evaluate moderately complex business problems and provide technical assistance
Review technical business problems for internet/intranet solutions
Present recommendations
Develop budgets/plans
Train business users and document results

Technical Overview

Focus on communication between business and technology teams, training, and documentation; experience with Genesys and related call center tech is central.

Ideal Candidate

The ideal candidate is an IT/business systems analyst with 2+ years of business data experience and domain knowledge of Banker Connection systems (Genesys, IVR, Alvaria). They should be able to interpret complex banking workflows, develop test scripts, and train users on new technology.

Must-Have Skills

2+ years of Business Systems Data experience

Nice-to-Have Skills

Branch product support experienceKnowledge of Banker Connection call center systemsExperience in Genesys BRR and routingIVR NLU knowledgeAlvaria experience in Banker Connection Workforce ManagementOther systems such as Genesys Administrator ExtensionJabberInteraction ConsoleEpicenterVocal PasswordElectronic-Record on DemandCustomer Care NowUiPathWeb HoganVirtual AssistantLive ChatOfficial Bank Check Verification

Tools & Platforms

GenesysJabberUiPathLive Chat

Required Skills

Banker Connection systemsGenesys BRRIVRAlvariaJabberInteraction ConsoleEpicenterVocal PasswordUiPathLive ChatWeb Hogan

Hard Skills

Genesys BRRIVRAlvariaJabberInteraction ConsoleEpicenterVocal PasswordElectronic-Record on DemandCustomer Care NowUiPathLive ChatWeb HoganVirtual Assistant

Soft Skills

TrainingQuestion handlingObservationDocumentation

Industry & Role

Industry Banking

Job Function Analyze and roll out new Banker Connection technology through testing, training, and documentation

Role Subtype IT Business Analyst

Keywords for Your Resume

technology business systems consultantbanker connectiongenesysgenesys brrivrivr natural language understandingalvariajabberinteraction consoleepicentervocal passwordelectronic-record on demandcustomer care nowuiPathlive chatweb hoganvirtual assistantbankinghybridtrainingtest scriptsmultiple systemsbanker connection workforce management

Deal Breakers

Lack of 2+ years of business systems data experience, No Banker Connection or Genesys experience, Inability to work in a hybrid schedule in Phoenix

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