Position Details
About this role
Entry-level remote IT support role assisting customers via chat, focusing on troubleshooting and account issues.
Key Responsibilities
- Respond to support requests
- Assist with password resets
- Guide users through troubleshooting
- Log and tag issues
- Work alongside senior support
Technical Overview
Support work involving basic troubleshooting, password resets, and software access using chat platforms like Zendesk and Intercom.
Ideal Candidate
The ideal candidate is a motivated individual with basic computer skills, excellent written communication, and a calm demeanor. They should be eager to start a career in IT support with no prior experience required.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Degree or prior IT experience required, Phone skills required, Inability to work remotely
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile